Merchant Policies

1. Payment Policy

Payment is due upon completion of the agreed-upon services unless other arrangements have been made in advance.

All service pricing will be communicated to the customer before work begins. Any additional services or charges must be discussed and approved by the customer.

2. Cancellation & Rescheduling Policy

We understand that plans can change. Customers are encouraged to contact Desert Air Duct as soon as possible if they need to cancel or reschedule an appointment.

We appreciate advance notice so we can adjust our scheduling and accommodate other customers.

3. Refund Policy

If you have concerns regarding a service performed by Desert Air Duct, please contact us so we can review the situation.

Refund requests will be evaluated based on the services provided, the circumstances of the request and applicable consumer protection laws.

Approved refunds will be processed using the original payment method when possible.

4. Service Policy

Desert Air Duct provides residential air duct cleaning, dryer vent cleaning and ductwork sanitation services.

Our services may include professional HEPA-grade rotary brush equipment, negative air machines, cleaning of registers and vent covers, and specialized dryer vent cleaning equipment.

The scope of work will be discussed with the customer before the service begins.

Results may vary depending on the condition, accessibility and configuration of the ductwork or dryer vent system.

5. Inspection & Estimate Policy

Inspections and estimates are intended to help determine the condition of the ductwork or dryer vent system and identify recommended services.

Estimates are based on the information available at the time of inspection. Additional work may be necessary if unexpected conditions are discovered.

Any changes to the agreed-upon price or scope of work will be communicated to the customer for approval before proceeding.

6. Customer Satisfaction Policy

Customer satisfaction is important to us. We encourage customers to communicate any questions or concerns regarding their service.

If something does not meet your expectations, please contact Desert Air Duct so we can review your concerns and work toward an appropriate resolution.

7. Service Area Policy

Desert Air Duct proudly serves Palm Desert, Palm Springs, Rancho Mirage, Cathedral City, Indian Wells, La Quinta, Indio, Coachella, Thousand Palms and surrounding Coachella Valley communities.

Service availability is subject to scheduling and location.

8. Policy Updates

Desert Air Duct reserves the right to update these policies when necessary. Updated policies will be published on this website.